Cloud VoIP Phone Systems
We deploy hosted cloud PBX systems that eliminate expensive on-premises hardware. Your phone system lives in the cloud — resilient, always up-to-date, and accessible from any device.
VoIP & Communications
Modern Business
Modern Business
Phones Without
The Old Bill.
Replace your aging phone system with a cloud VoIP solution that works from the office, at home, or on the road. Crystal-clear calls, powerful features, and one flat monthly cost.
What this solves
Everything Your Business
Everything Your Business
Phone System Should Do
From a single-office 10-person team to a multi-site enterprise with a call center, Nerdi designs and manages VoIP systems that fit how your business actually communicates.
Microsoft Teams Calling
Already using Microsoft 365? We can add full PSTN calling directly inside Microsoft Teams — so your team makes and receives calls from the same app they use for meetings and chat.
Call Routing & IVR
First impressions matter. We configure auto-attendants, IVR menus, business hours routing, and ring groups so callers always reach the right person — even after hours.
VoIP Features
Built around the way your business actually works.
Clear coverage, practical implementation, and an accountable partner who can support the service after it is deployed.
Cloud VoIP Phone Systems
We deploy hosted cloud PBX systems that eliminate expensive on-premises hardware. Your phone system lives in the cloud — resilient, always up-to-date, and accessible from any device.
- Hosted PBX — no hardware to maintain
- Number porting from your existing carrier
- Local & toll-free number provisioning
- Unlimited domestic calling on most plans
Microsoft Teams Calling
Already using Microsoft 365? We can add full PSTN calling directly inside Microsoft Teams — so your team makes and receives calls from the same app they use for meetings and chat.
- Teams Phone / Direct Routing setup
- Existing number porting to Teams
- Auto-attendant & call queues
- Teams-certified device provisioning
Call Routing & IVR
First impressions matter. We configure auto-attendants, IVR menus, business hours routing, and ring groups so callers always reach the right person — even after hours.
- Multi-level auto-attendant (IVR)
- Business hours & holiday routing
- Ring groups & call queues
- Voicemail-to-email delivery
Mobile Softphone Apps
Your business number travels with you. Employees use a mobile app on their personal phone to make and receive calls as your business number — without giving out a personal cell.
- iOS & Android softphone apps
- Business caller ID on mobile calls
- Do Not Disturb & presence status
- Seamless desk-to-mobile handoff
Video Conferencing & Chat
Modern business communications extend beyond voice. We integrate video conferencing, team chat, and presence management into one unified communications platform.
- HD video conferencing rooms
- Screen sharing & whiteboarding
- Persistent team messaging
- Conference room hardware setup
Call Analytics & Reporting
Know exactly how your phones are performing. We provide call volume reports, hold time analytics, missed call tracking, and agent performance dashboards for customer-facing teams.
- Call volume & duration reports
- Missed call & abandon rate tracking
- Agent performance dashboards
- Call recording & compliance storage
How Nerdi approaches it
Technology with a clear business outcome.
The goal is not to add tools for the sake of tools. It is to reduce downtime, protect the business, make work easier, and build an environment you can understand.
Start with the business need and current risk
Prioritize what matters instead of replacing everything
Document the environment and communicate clearly
Stay available after implementation
Typical engagementAssess → stabilize → improve
Step 01
Understand
Review users, devices, systems, dependencies, and the business impact.
Step 02
Secure and stabilize
Address immediate failures, high-risk gaps, and operational blockers first.
Step 03
Build the right standard
Implement repeatable support, documentation, monitoring, and ownership.
Ongoing
Support and plan
Keep the environment healthy while preparing for growth and change.
Questions about VoIP & Communications
Clear answers before you commit.
Good IT decisions start with understanding scope, responsibility, timing, and what happens after the project.
What is VoIP and how is it different from a traditional phone system?
VoIP (Voice over Internet Protocol) transmits calls over your internet connection instead of traditional copper phone lines. Cloud VoIP systems replace expensive on-premises PBX hardware with a hosted platform — delivering more features, easier management, and typically 30–50% lower monthly costs than legacy phone systems.
Can we keep our existing phone numbers?
Yes. Number porting is included in every Nerdi VoIP deployment. We transfer your existing local, toll-free, and fax numbers to the new system so your customers and contacts reach the same numbers without interruption.
Can employees use VoIP on their cell phones?
Yes. We provision mobile softphone apps for iOS and Android that let employees make and receive calls using their business phone number — whether they're at home, traveling, or on the road. Personal and business calls stay completely separate.
Does VoIP work during an internet outage?
We design VoIP systems with failover routing so that if your primary internet goes down, incoming calls automatically roll over to mobile numbers, another location, or a backup circuit. With proper planning, callers experience no interruption.
Can Nerdi integrate VoIP with Microsoft Teams?
Yes. Microsoft Teams Phone with Direct Routing is a specialty of ours. We configure Teams as a full cloud PBX so your team makes and receives external calls from inside Teams — eliminating the need for a separate desk phone system entirely.
How long does a VoIP deployment take?
Most small business VoIP deployments are completed in 1–3 business days. Number porting typically takes 2–3 weeks in parallel, so we set up temporary numbers immediately so your business can use the new system right away while porting completes in the background.
Start here
Tell us what is slowing your business down.
Describe the problem, project, or security concern. Nerdi will help you identify the most practical next step.