24/7 Remote Monitoring
We watch your systems round the clock — servers, endpoints, and network — detecting threats and outages before your team ever notices.
Managed IT Services
Your Full IT
Your Full IT
Department.
Outsourced.
Nerdi manages your entire IT environment — servers, endpoints, cloud, and helpdesk — for a predictable flat monthly rate. No internal hire required.
What this solves
Everything Your
Everything Your
Business Needs
Every Nerdi managed IT plan includes proactive monitoring, unlimited helpdesk access, and a dedicated account manager — all at a flat monthly rate.
Unlimited Help Desk
No ticket limits, no per-incident fees. Your employees get fast, friendly support from real technicians via phone, chat, or email.
Patch & Update Management
All OS and software patches are tested and deployed automatically. Vulnerabilities close faster than attackers can exploit them.
What's Included
Built around the way your business actually works.
Clear coverage, practical implementation, and an accountable partner who can support the service after it is deployed.
24/7 Remote Monitoring
We watch your systems round the clock — servers, endpoints, and network — detecting threats and outages before your team ever notices.
- Server & workstation health
- Network & firewall alerts
- Automated incident response
- Monthly uptime reporting
Unlimited Help Desk
No ticket limits, no per-incident fees. Your employees get fast, friendly support from real technicians via phone, chat, or email.
- Remote & on-site support
- Business-hours & 24/7 tiers
- Priority ticket routing
- No per-call billing ever
Patch & Update Management
All OS and software patches are tested and deployed automatically. Vulnerabilities close faster than attackers can exploit them.
- Windows & macOS updates
- Third-party app patching
- Patch compliance reporting
- Zero-disruption scheduling
Asset Lifecycle Tracking
Complete visibility into every device in your fleet — age, warranty status, software, and performance — so nothing falls through the cracks.
- Hardware & software inventory
- Warranty expiry alerts
- End-of-life planning
- Software license management
Vendor Management
We handle your tech vendors so you don't have to. ISPs, software providers, hardware reps — we're your single point of contact.
- ISP & telecom coordination
- Software vendor liaison
- Hardware procurement
- Renewal & contract tracking
Monthly Executive Reports
Receive a clear executive-level IT health report every month covering uptime, ticket volume, security events, and upcoming renewals.
- Uptime & performance metrics
- Security event summaries
- Ticket trend analysis
- Upcoming renewal calendar
How Nerdi approaches it
Technology with a clear business outcome.
The goal is not to add tools for the sake of tools. It is to reduce downtime, protect the business, make work easier, and build an environment you can understand.
Start with the business need and current risk
Prioritize what matters instead of replacing everything
Document the environment and communicate clearly
Stay available after implementation
Typical engagementAssess → stabilize → improve
Step 01
Understand
Review users, devices, systems, dependencies, and the business impact.
Step 02
Secure and stabilize
Address immediate failures, high-risk gaps, and operational blockers first.
Step 03
Build the right standard
Implement repeatable support, documentation, monitoring, and ownership.
Ongoing
Support and plan
Keep the environment healthy while preparing for growth and change.
Questions about Managed IT Services
Clear answers before you commit.
Good IT decisions start with understanding scope, responsibility, timing, and what happens after the project.
What is included in managed IT services?
Nerdi's managed IT services include 24/7 remote monitoring, unlimited help desk support, patch management, asset tracking, cybersecurity, vendor management, and monthly reporting. You get a fully staffed IT department at a predictable flat monthly rate.
How much does managed IT support cost in Bozeman?
Nerdi's managed IT plans start at $79 per user per month for small teams. Pricing scales with user count and service level. All plans include unlimited helpdesk, monitoring, and no hidden fees.
What is the help desk response time?
Our standard response time is under 15 minutes for business-critical issues. Most tickets are resolved same-day with our remote-first approach, and on-site visits are dispatched for hardware or hands-on needs.
Can Nerdi support remote and hybrid employees?
Yes. Our managed IT services are built for distributed teams. We support remote workers with cloud tools, VPN management, endpoint security, and helpdesk access from anywhere.
Do you replace our internal IT staff?
Nerdi can act as your entire IT department or supplement an existing internal team. Many clients have no internal IT at all; others use Nerdi to extend a small internal team with 24/7 coverage and specialized expertise.
How long does onboarding take?
Most clients are fully onboarded within 5–10 business days. Our team handles agent deployment, documentation, and baseline configuration — your team experiences minimal disruption during the process.
Start here
Tell us what is slowing your business down.
Describe the problem, project, or security concern. Nerdi will help you identify the most practical next step.