Remote IT Support
Most issues are resolved remotely in minutes. Our technicians use secure remote access tools to diagnose and fix problems without anyone leaving their desk.
IT Help Desk
Real IT Help.
Real IT Help.
Real Humans.
Real Fast.
When your team hits a tech problem, they should talk to a real technician in minutes — not wade through phone trees or wait days for a callback. That's Nerdi's IT help desk.
What this solves
IT Support Built
IT Support Built
Around Your Team
From password resets to complex infrastructure issues, Nerdi's help desk handles every ticket with speed, accountability, and no nickel-and-diming.
On-Site IT Support
When remote isn't enough, we dispatch a technician to your Bozeman or Gallatin Valley office. Hardware failures, office moves, new deployments — handled in person.
User Onboarding & Offboarding
New hire starting Monday? Departing employee needs access revoked securely? We handle the full user lifecycle — accounts, devices, email, permissions.
Help Desk Capabilities
Built around the way your business actually works.
Clear coverage, practical implementation, and an accountable partner who can support the service after it is deployed.
Remote IT Support
Most issues are resolved remotely in minutes. Our technicians use secure remote access tools to diagnose and fix problems without anyone leaving their desk.
- Secure remote desktop access
- Screen share & guided fixes
- Software installs & updates
- Performance troubleshooting
On-Site IT Support
When remote isn't enough, we dispatch a technician to your Bozeman or Gallatin Valley office. Hardware failures, office moves, new deployments — handled in person.
- Bozeman & Gallatin Valley dispatch
- Hardware replacement
- Network & cabling work
- New hire workstation setup
User Onboarding & Offboarding
New hire starting Monday? Departing employee needs access revoked securely? We handle the full user lifecycle — accounts, devices, email, permissions.
- Active Directory / Azure AD
- Microsoft 365 account setup
- Device provisioning & imaging
- Secure offboarding checklist
Password & Access Management
From password resets to MFA enrollment and role-based access control, we keep your team productive and your data protected at every access point.
- Self-service password reset
- MFA setup & troubleshooting
- Role-based permissions
- Single sign-on (SSO) support
Ticket Tracking & Reporting
Every issue logged, prioritized, and tracked to resolution. Monthly reports surface ticket trends so we can eliminate recurring problems proactively.
- Prioritized ticket queues
- SLA tracking per ticket
- Monthly trend reporting
- Root cause analysis
Priority Escalation
Business-critical issues jump the queue automatically. Our escalation paths ensure major outages reach senior engineers within minutes, not hours.
- P1/P2 critical issue routing
- Direct escalation to senior techs
- After-hours emergency line
- Incident command for outages
How Nerdi approaches it
Technology with a clear business outcome.
The goal is not to add tools for the sake of tools. It is to reduce downtime, protect the business, make work easier, and build an environment you can understand.
Start with the business need and current risk
Prioritize what matters instead of replacing everything
Document the environment and communicate clearly
Stay available after implementation
Typical engagementAssess → stabilize → improve
Step 01
Understand
Review users, devices, systems, dependencies, and the business impact.
Step 02
Secure and stabilize
Address immediate failures, high-risk gaps, and operational blockers first.
Step 03
Build the right standard
Implement repeatable support, documentation, monitoring, and ownership.
Ongoing
Support and plan
Keep the environment healthy while preparing for growth and change.
Questions about IT Help Desk
Clear answers before you commit.
Good IT decisions start with understanding scope, responsibility, timing, and what happens after the project.
What is your IT help desk response time?
Nerdi's average response time is under 15 minutes for business-critical issues. Standard tickets are typically acknowledged within 15 minutes and resolved same day. We offer both business-hours and 24/7/365 coverage tiers.
Do you charge per ticket or per call?
Never. Nerdi's help desk is included in your flat monthly managed IT plan. There are no per-ticket fees, no per-call charges, and no surprise invoices regardless of ticket volume.
Do you provide on-site IT support in Bozeman?
Yes. In addition to remote support, Nerdi dispatches on-site technicians to businesses in Bozeman and throughout the Gallatin Valley for hardware issues, new deployments, office moves, and anything that requires physical hands.
Can you support Mac and Windows users?
Yes. Nerdi supports both Windows and macOS environments, including hybrid shops running both. We also support iOS and Android mobile devices for employees using company-managed phones or tablets.
How do employees submit support tickets?
Employees can reach Nerdi's help desk by phone, email, or our ticketing portal — whichever fits their workflow. For urgent issues, a direct call gets the fastest response.
Can Nerdi supplement our existing internal IT person?
Absolutely. Many clients have a part-time or single internal IT resource who relies on Nerdi for after-hours coverage, overflow tickets, and specialized expertise they don't have in-house.
Start here
Tell us what is slowing your business down.
Describe the problem, project, or security concern. Nerdi will help you identify the most practical next step.